Customer Service

"Comfort Begins With Fit"
Order Information 1-800-533-7733
Customer Service
Our knowledgeable, Customer Service Staff in Lynchburg, Virginia, is happy to answer any questions that you may have concerning the styles we offer, or our methods of fabrication. It is important to us that, regardless of the shoe you select, it fits you properly. Allow us to assist you in your next shoe purchase, in a manner that was the standard in the United States many years ago.
For questions about your order or general inquiries, please call us at 434-528-3213 or Toll Free, 1-800-533-7733, Monday - Friday 8:00 am to 4:30 pm EST. We love hearing from you and have enjoyed all your emails telling us how much you have enjoyed our shoes. We would like to extend a special thank you to all those who have allowed us to use your comments in our testimonials.
Exchange/Return
We want you to be 100% satisfied. You may return any unworn shoes, in new condition, in the original box for exchange or a full refund less shipping within 30 days. We will exchange or give you a full refund less shipping charges once the shoes have been processed by our returns department, usually the same business day. Any new merchandise requested in exchange will be a new/separate charge to your credit card upon shipping.
Cancellation Policy
When a shoe is not in stock and has to be made per your order, you will be notified within the next business day, via your email provided, that we will be making it along with estimated shipping, usually 3-4 weeks. Any orders cancelled after 24 hrs of this notice will be charged a 20% re-stocking fee.
Shipping and Handling
We will do our best to ship in stock items within 2-3 business days of receipt of your order. Most items ordered should be received by you within 2-10 business days. You will be notified of any delay. 
Shipping and handling is $8.95 for your entire order, whether you order one pair or several. Two Day and Overnight shipping is available at checkout. Two day is $19.95 and Overnight is $49.95. We ship Federal Express unless a PO Box is given for Shipping address. All PO Box shipments are sent Priority USPS. Orders received after 2:00pm will be shipped the next business day.

We only ship to CONTIGUOUS US addresses.(Hawaii and Alaska, call for quote)
International Shipping
We currently offer international shipping to around 225 countries via MyUS.com. 

About International Shipping We have teamed up with MyUS.com to help our overseas customers with their purchases and shipping. MyUS.com is an international mail forwarder that can provide you with your own private U.S. street address to receive mail and merchandise. They will then consolidate your items and ensure proper, timely, and (very) economical delivery of your orders to your international address (at shipping rates that can save you up to 70%). 

 
Visit MyUS.com to sign up or learn more. 

Follow these two steps for international delivery:
  1. Get your own U.S. address in America at www.MyUS.com.
  2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.


We will not charge any additional fee, other than out standard USA shipping rate. (see our USA shipping and Handling policy). 

Identity and Credit Card Verification 
To ensure security for our customers, we reserves the right to request identity verification via fax. 
Shipping Rates 
You can get the rates from MyUS.com. You will not have to pay us any additional shipping charges (see our USA shipping and Handling policy). 
Duties and Taxes 
MyUS.com will include these in their rates. Please visit www.MyUS.com for more details. 

CAPPS SHOE Guarantee
If for any reason, you are not satisfied with your purchase, simply return the unworn merchandise, in new condition, and in the original box. Returns must be received within 30 days. We will exchange or promptly give you a full refund less shipping charges once the shoes have been processed by our returns department. Any new merchandise requested in exchange will be a separate charge to your credit card upon shipping. 

Please send any returns to:
Capps Shoe Company, Inc. 
Return Goods Department
260 Fastener Drive
Lynchburg, VA 24502
CAPPS SHOE Sole Information
AIR-LITE sole is used in our Women's LITE and Men's CAPITAL and EMPIRE styles. It is an ultra lightweight, shock-absorbing urethane unit sole made as one unit with the heel, cemented to the upper. Great for uneven walking surfaces. It is both slip and oil resistant as well as durable. 
MADE IN USA 

Our Non Steel-toe shoes are fabricated with an AIR-LITE sole. It is an ultra lightweight, shock-absorbing urethane unit sole made as one unit with the heel, then cemented to the upper. Great for uneven walking surfaces. It is both slip and oil resistant as well as durable. 
MADE IN USA
GOODYEAR WELT construction is used in our Women's RITA and Men's COLONEL, COMMANDER, and TROOPER. The Goodyear welt is a stiffer, long-lasting, heavier sole. Heel and stitched sole (stitching not shown here) are constructed separately, making it easy to replace one or both for extended wear over time. VIBRAM Avonite Hypalon Super Wear rubber sole is non-marking, oil & slip resistant. 
MADE IN USA